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Shipping & Returns

Returns: We gladly accept returns of unworn, unwashed merchandise for full refund or exchange within 30 calendar days of purchase for a refund. We fully guarantee our merchandise to be free of manufacturing defects, and will accept any defective items for full refund or exchange. In all cases of defective items, refunds will be made in the form of the original payment. We are able to refund shipping and handling charges only in the case of manufacturer defects.

We will not accept returns on customized merchandise except in case of manufacturer defect.

To return an item, simply fill out the form on the back of your original packing slip. In the event that you have lost your original packing slip, please contact customer service to have a return form emailed to you. If your return is for a defective item, please contact customer service before sending back your package for a return service label. For all normal returns and exchanges, simply ship the form, along with the product you wish to exchange, to the address listed below.

Note: Returns must be sent via UPS or FedEx for verified delivery. This will ensure a tracking number for a lost or delayed package in order to verify exchanges.

Please make product returns to:
Catan Shop Online Store
Attn. Returns
5655 State Rd. 93
Eau Claire, WI 54701
 

Backorders: We work hard to ensure prompt delivery of your order. However, if for some reason a specific product is on back order, we will contact you by phone or e-mail to notify you of the delay. We will give you an estimated delivery date or allow you to change your order for an item that is currently in stock.

If you have further questions regarding our return policy please call us at (855) 762-2826 or visit our customer support page

SHIPPING LEAD TIMES

Note: All items will ship next business day after your order is placed. Items are not shipped on weekends.

Economy Shipping: Economy shipping standard lead time is 5-8 business days throughout the continental U.S. - delivery dates are not guaranteed and tracking is not provided.

UPS SurePost Shipping: SurePost shipping standard lead time is 3-7 business days throughout the continental U.S. - delivery dates are not guaranteed and tracking is not provided. 

UPS Ground Shipping: Standard delivery time is 1-5 days, depending on your location. Refer to the chart below to estimate your delivery date:

shipping zones

UPS Next Day/2 Day Service: Your items will ship next business day after the order is placed. Please note that we do not ship on weekends.

Any STANDARD SHIPPING order placed within the lower 48 Continental United States will automatically be shipped via UPS or UPS SurePost (at shipper's discretion) and must contain a physical street address (P.O. Boxes only available for SurePost orders). Orders placed outside of the lower 48 Continental United States (ie: including orders shipping to Hawaii and Alaska) will be charged the zone rate UPS freight cost for their location.

Shipping Disclaimer for Standard Shipping: Standard shipping should be selected if the shipping destination is a United States PO Box or United States Mailing Address. You must be already receiving US Postal Office mail at the address selected for your shipment to be eligible for STANDARD SHIPPING. All pricing for shipping costs are in US dollars and must contain a valid email address and telephone number.

Shipping Disclaimer for USPS / US Postal Service: Orders shipped via USPS / US Postal Service will NOT receive a tracking number, guaranteed delivery date, or product insurance. If you wish to have product insurance, guaranteed delivery date and a tracking number, please select UPS or Standard Shipping for your order. All pricing for shipping costs are in US dollars and must contain a valid email address and telephone number.

International Shipping Disclaimer: Any applicable duties, taxes, and tariffs are the responsibility of the recipient, will be due upon delivery in the destination country, and are NOT included in the costs of the order placed through this Online Store. For this reason, we strongly encourage that prior to placing an order, international customers should check with their local brokerage office to see what import or customs fees they will be charged to receive their order. All pricing for shipping costs are in US dollars and must contain a valid email address and telephone number.

Your order will be cancelled if you do not reply or accept any additional charges within five business days.

If you have further questions regarding shipping and handling policy please call us at (855) 762-2826 or visit our customer support page