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Conditions of Use

Pricing: Prices shown are subject to change without notice. All prices shown in U.S. Dollars.

 

Returns: We gladly accept returns of unworn, unwashed merchandise for full refund or exchange within 30 calendar days of purchase for a refund. We fully guarantee our merchandise to be free of manufacturing defects, and will accept any defective items for full refund or exchange. In all cases of defective items, refunds will be made in the form of the original payment. We are able to refund shipping and handling charges only in the case of manufacturer defects.

We will not accept returns on customized merchandise except in case of manufacturer defect.

To return an item, simply fill out the form on the back of your original packing slip. In the event that you have lost your original packing slip, please contact customer service to have a return form emailed to you. If your return is for a defective item, please contact customer service before sending back your package for a return service label. For all normal returns and exchanges, simply ship the form, along with the product you wish to exchange, to the address listed below.

 

Note: Returns must be sent via UPS or FedEx for verified delivery. This will ensure a tracking number for a lost or delayed package in order to verify exchanges. Please return products to:

Catan Shop Product Returns
Attn. Returns
5651 Hwy 93 BLDG 2
Eau Claire, WI 54701

 

Back Orders: We work hard to ensure prompt delivery of your order. However, if for some reason a specific product is on back order, we will contact you by phone or e-mail to notify you of the delay. We will give you an estimated delivery date or allow you to change your order for an item that is currently in stock.

 

C.O.D. Orders: We do not accept C.O.D. orders.

 

Artwork and Copyrights: Catan and its affiliates retain copyrights to all artwork. Additionally, all designs displayed in this publication are copyright © 2015 Powertex Group, Inc. Duplication, modification or imitation is strictly prohibited.

 

Delivery: Please allow 14 days for delivery (Wisconsin orders please apply 5.5% sales tax).